UPDATED CANCELLATION POLICY FOR WINTER 2020/21
Our cancellation conditions according to AGBH 2006 still apply.
However, free cancellation in winter 2020/21 is possible up to 4 weeks before arrival and at any time in the following cases:
- The arrival or departure to Austria cannot be guaranteed due to a border closure.
- If there is an obligation to quarantine after departure.
- The Serfaus-Fiss-Ladis region is classified as a risk area in the highest category of your government.
- With positive corona test evidence.
We STRONGLY recommend that you take out travel cancellation insurance. All the necessary details can be found on our website for European travel insurance.
Information on online dispute resolution pursuant to Art. 14 para. 1 ODR-VO:
The EU Commission offers the option of online dispute resolution on a platform operated by it (“OS platform”) The OS platform can serve as a point of contact for the out-of-court settlement of disputes arising from online purchase contracts or service contracts via the external link https://ec.europa.eu/consumers/odr.